FAQ.

Online is the easiest way to buy tickets. Pre-purchase tickets and book an entry time to guarantee your spot.

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You can pay for admission on the door, subject to capacity. Certain entry times or whole days may be sold out. Price on the door = online price plus SEK 30.

Wisdome tickets can only be purchased online.

Our tickets prices are governed by demand. The most popular days are the most expensive. This means lower prices on days with low demand, which enables more people to visit Universeum.

Yes, the price for admission on the door = online price plus SEK 30.

Wisdome tickets can only be purchased online.

Yes. Tickets for Wisdome are required in addition to an admission ticket or annual pass. You can purchase your Wisdome ticket online.

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Yes, you can cancel free of charge up to 60 minutes prior to your booked entry time. Your booking confirmation includes a link to the page for amending and cancelling tickets.

There is no need to pre-book your entry time with tickets purchased via hotels or other partners of Universeum. No need to pre-book entry times either with free tickets or partner tickets.

No, there’s no need to book in advance. We always reserve a certain number of spots for annual pass holders.

Please note that if purchasing or renewing an annual pass, we cannot guarantee entry on the same day, as we only allow a limited number of visitors at any one time.

Your annual pass is valid for one year from the date of your first visit. Your first visit must be made within one year of the date of purchase.

Your annual pass is personal and in order to access it digitally, you need to register it.

Your annual pass must be registered before your second visit at the latest. To do this, use the activation link in the SMS with the digital voucher.

Yes, with an annual pass you just go straight in and scan your pass at the barrier.

There is bright light and loud noise in the shows playing in Wisdome right now.

Yes, Wisdome is an add-on for those who want to see a show during their Universeum visit.

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Everyone who sees a show needs their own Wisdome ticket. This is because there is a maximum number of people who can stay in Wisdome at the same time. If you do not have a ticket, you will be denied access.

Wisdome does not have its own entrance. You enter through the entrance barriers on floor 1 and then take the large elevators to level 7. On level 7 there is a staircase up to Wisdome.

Yes, in Wisdome there are three bookable seats for wheelchairs that can be booked online like other tickets. Ask the staff for help to use the lift.

No, it is not allowed to consume food or beverages in Wisdome.

You are welcome to bring a packed lunch to Universeum. We have a number of seating areas within the building to choose from, including level 3 and tiered seating on level 5.

Miniverseum on level 0 is for children aged 0-6 years and their accompanying adults. It has a microwave for heating baby food.

The café on floor 1 offers simpler dishes such as sandwiches and salad. In the restaurant on level 2 there is a children's menu and children's food cans.

MENU

Changing facilities can be found on all levels. Miniverseum on level 0 also has three double toilets.

Pushchair parking is available on level 1. Babybjörn-branded baby carriers and pushchair locks are available to borrow from the information point.

Universeum is best explored without a pushchair. Pushchairs are not permitted in the Rainforest or Chemistry Lab. 

Universeum is next to Korsvägen. The street address is Södra vägen 50..

GETTING HERE

Free storage lockers with code locks are available on levels 0 and 1. The number of lockers is limited – availability cannot be guaranteed.

Levels 0 and 1 also have unattended cloakrooms where you can hang coats, etc. Do not leave any valuables!

Universeum does not have any storage facility for luggage that will not fit in the lockers.

You are welcome to bring a packed lunch to Universeum. We have a number of seating areas within the building to choose from, including level 3 and tiered seating on level 5.

Miniverseum on level 0 is for children aged 0-6 years and their accompanying adults. It has a microwave for heating baby food.

Universeum is a cash-free venue. We do not accept cash. Card payment only.

It’s easy to pre-purchase your tickets via our ticket shop. You can pay using Klarna and all types of credit and debit card.

Dogs are not allowed into Universeum. The only exception is accompanying guide dogs and assistance dogs. For more information, see Accessibility.

Companions accompanying a visitor receive free entry. Companions can collect a ticket from the information point. There is no need to pre-book an entry time. Other visitors in the party will need to pre-purchase tickets and book an entry time.

For dome shows in Wisdome, companions need to purchase a ticket. The exception is only for companions assisting wheelchair users. Please contact the information desk on level 1 for such a companion ticket.

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Trained and clearly identified guide dogs and assistance dogs accompanying visitors are permitted throughout the building. If you wish to visit our Rainforest zone, you must register your visit at the information point so we can provide assistance..

A standard Bliss chart lacks symbols for much of the content at a science centre like Universeum. Please print our own Bliss chart (only in Swedish) to use during your visit.

The dome shows at Wisdome are not captioned or audio described.

Our rainforest has a hearing loop installed. Tactile script and a QR code for spoken information in Swedish can be found at some locations.

Adapted route through The Rainforest:

1. On level 5, use the set of doors by the Field station. Turn immediately right into the Rainforest zone, out through the glass doors. Follow the glass corridor and turn left out through the glass door to the stairwell on level 5. Use the airlock into and out of Trädkojan.

2. Take the Green lifts to level 4 and use the airlock. Follow the walkway and exit through the door.

3. Take the Green lifts to level 3 and use the airlock. Follow the walkway and exit through the door on level 2.

Accessible toilets are available on all levels. A toilet with ceiling hoist can also be found on level 5. Please bring your own lifting sling.